Refund policy
Luxevogue Silver Jewellery – Return & Exchange Policy
Size Exchange
* Size exchange requests can be raised within 7 days of delivery.
* Products must be unused, unworn, and returned in original packaging with tags intact.
* Customers are required to upload clear images of the product and tags while initiating the request.
* All requests will undergo verification before approval.
Pickup & Shipping (Size Exchange)
* Reverse pickup is available for most serviceable locations.
* If reverse pickup is unavailable:
* You may self-ship the product.
* Shipping charges will be reimbursed up to ₹200 upon sharing valid proof.
Other Details
* Exchanges are subject to size availability.
* A ₹99 exchange handling fee per order will be applicable (collected at checkout).
* If the requested size is unavailable:
* The product value will be issued as Luxevogue store credit.
* Shipping & COD charges are non-refundable.
* Partial exchanges are allowed for multi-item orders.
* The handling fee is applied once per order.
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Product Exchange (Different Product)
* Requests for exchanging with a different product can be made within 7 days of delivery.
* Products must be unused, unworn, and in original packaging with tags intact.
* Clear product images must be uploaded during the request process.
* All exchange requests are subject to verification and approval.
Conditions
* Exchange is subject to product availability.
* A ₹99 exchange handling fee per order applies.
* If the new product value is higher → Difference to be paid at checkout.
* If lower → Balance issued as Luxevogue store credit.
Pickup & Shipping
* Reverse pickup is available in most areas.
* If unavailable:
* Self-ship the product.
* Courier charges reimbursed up to ₹200 with valid proof.
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Returns
* Returns can be requested within 7 days of delivery.
* Products must be unused, unworn, and returned with original packaging and tags intact.
* Clear product images must be uploaded when initiating the return.
* All returns are subject to verification before approval.
Important Note
* No monetary refunds (bank/UPI/card) will be issued.
* Approved returns will be provided as Luxevogue store credit only.
* Store credit is valid for 1 year from the date of issue.
* Shipping & COD charges are non-refundable.
Pickup & Shipping (Returns)
* Reverse pickup available for most locations.
* A ₹99 return handling fee per order applies (covers pickup, inspection & processing).
If reverse pickup is unavailable:
* You may self-ship the item.
* Courier charges will be reimbursed up to ₹200 with valid proof.
* The ₹99 handling fee still applies.
Partial Returns
* Allowed for multi-item orders.
* Handling fee is applied once per order.
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Damaged / Incorrect Product
* Please report within 48 hours of delivery.
* Share clear images of the product and packaging.
* After verification, we will offer a replacement or store credit, as per your preference.
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Non-Returnable & Non-Exchangeable Items
* Personalized or custom-made jewellery.
* Final sale items.
* Orders placed using B1G1 offers are not eligible for partial cancellations, returns, or exchanges.
